📦 1. What should I do if my product arrives damaged or if I received the wrong item?

Please do not remove any tags or dispose of the original packaging. Contact us through our official Facebook page: DrKongPH.

Our team may request photos and videos for verification.

📝 2. How do I return or exchange my order?

Message us through our Facebook page and provide your order details, reason for return, and photos if required.

If returning via courier, share the tracking number with our representative.

📑 3. What are the conditions for returning and exchanging products?

Customers have 7 days to request a return or exchange. Items must be unused, complete, and with original packaging.

Not allowed if:

• ❌ Change of mind
• ❌ Misuse or mishandling damage
• ❌ Gift item exchange request
• ❌ Clearance / markdown sale purchase
• ❌ Price comparison after purchase

🚚 4. Will my delivery fee be refunded?

Yes — if the item is damaged or incorrect (Dr. Kong covers all shipping fees).

No — if returned due to preference or customer error (shipping & storage fees apply).

🏬 5. Can I return or exchange my online purchase in any Dr. Kong branch?

❌ No. Online orders cannot be processed in any physical store.

✔️ All return/exchange requests must be done online only via: DrKongPH.

💸 6. Does Dr. Kong offer refunds for online purchases?

Refunds follow a strict NO REFUND policy unless allowed by DTI IRR of RA 7394, such as:

• ⚠️ Defective products that cannot be repaired or replaced
• ⚠️ Items posing safety hazards
• ⚠️ Other DTI-recognized refund cases

📹 IMPORTANT: Refund requests require a clear video of the first opening of the package, showing:

• Unopened parcel
• Shipping label
• Complete unboxing process
• The defect or issue

🌐 7. Can I process my online return, exchange, or refund at physical stores?

❌ No. Physical branches cannot process online order concerns.

✔️ Contact us online at: DrKongPH.